3. Competitive Pricing
IONOS is a great option for those looking for a cheap hosting provider.
The host offers a variety of plans, with its shared hosting Business plan starting at just $1/month.
This plan is perfect for regular websites, as it offers unlimited websites, storage, and databases.
For those running a more serious enterprise, the $8/month Expert plan is a great option, as it includes 19GB of RAM and maximum performance.
While the pricing for IONOS is definitely attractive, it’s important to keep in mind that the introductory offers will renew at a higher price after the promotion is over. As an example, the Business plan renews at $10 per month.
Our IONOS review also found extra fees such as the $50 set-up fee for the dedicated hosting plans, and extra charges for using the website builder or email marketing software.
Despite this, IONOS is fairly transparent with its pricing and offers a 30-day money-back guarantee for all plans.
Overall, IONOS offers great value for money and is a good choice for those looking for an affordable hosting provider.
4. Free Domain and Email Account
IONOS offers more than just the basics when it comes to web hosting.
With the Essential, Business, and Expert shared hosting packages, IONOS includes many all-important extras at no extra cost.
IONOS’s hosting packages come with a free domain name registration for the first year. On top of that, it also provides an email account so you can establish a professional presence online and stay connected with your customers.
5. Improved User Interface
IONOS offers its own custom control panel instead of the typical cPanel. As a result, reviews about the hosting provider’s dashboard have been somewhat divisive, with some users finding it difficult to get used to in comparison to cPanel.
The good news is, IONOS has put effort into making the dashboard more straightforward and intuitive.
Thanks to the improved design, IONOS’s custom dashboard offers users a convenient and efficient way for users to:
- Manage domains, SSL certificates, and email addresses.
- Monitor and analyze their website’s statistics.
- Quickly locate and access settings through the enhanced search bar.
With its logical design and clear structure, our IONOS review found its user interface may appeal to those who are new to web hosting.
Disadvantages of Using IONOS
Despite the benefits of using IONOS web hosting, there are also some drawbacks to consider.
Will they be deal-breakers for you? Let’s find out.
1. Slow Server Response Speeds
When it comes to website performance, speed is paramount. After all, Google has made it clear that page speed is an important search engine optimization (SEO) ranking factor.
And in a world of instant communication and information, users are likely to search elsewhere for similar content if your website is lagging behind.
So, how does IONOS fare in terms of speed?
For the entire year of 2022, it achieved an average server response time of 765 ms. There was a small and steady improvement in speed in May (721 ms), June (727 ms), July (730 ms), and most notably, August (686 ms), but it was still slower than the industry average of 456 ms.
This could be a problem since pages that load slowly can make users feel like the website is unresponsive and unreliable. And that may cause potential customers to leave your website.
But will a server response time of 765 ms be fast enough for your website?
If you’re a startup owner, a beginner looking to set up your first website, or a hobbyist on a budget, probably.
But suppose your business model relies heavily on the speed of your website, such as e-commerce brands or websites with extensive media content. In that case, you may want to look for hosting providers with a response time closer to 300 ms, like GoDaddy or DigitalOcean.
2. Customer Support is Lacking
When it comes to customer support, IONOS is a bit of a mixed bag.
On the one hand, the host offers 24/7 assistance through both phone and live chat, as well as a wealth of helpful articles and guides in the help center.
However, the live chat often has delays or is temporarily unavailable during certain hours. And while phone support is always available and eager to help, it’s only available to 14 countries.
There’s no question that it has great potential, but our IONOS review found that when it comes to customer support, there is still some work to do. If a reliable and accessible support team is important to you, you’re much better off signing up with Bluehost or HostGator.
3. Account Registration Is Limited to Select Countries
Depending on your location, it’s possible you won’t even be able to register for an IONOS account in the first place.
Why? Due to “tax regulations or an internal policy decision,” IONOS registration is limited to select countries.
As of this writing, the countries where IONOS registration isn’t possible include China, Iran, Egypt, Morocco, Myanmar, and some European nations.
In Europe, notably absent are Russia, Greece, Sweden, Ireland, Poland, and Portugal.
If you’re from somewhere other than the U.S., Australia, or the UK, you may want to double-check if IONOS registration is possible in your country before signing up. Otherwise, you could end up wasting a lot of time and energy.
- Ease of Signup: Straightforward and guided sign-up process
- Control Panel and Dashboard: Newly-improved custom IONOS control panel
- Domain: Free for the first 12 months
- Installation of Apps and CMSs (WordPress, PrestaShop, Drupal, etc.): 1-click installs for over 70 apps
- Money-Back: 30-day money-back guarantee for all plans
- Account Activation: Quick activation
- Payment Methods: PayPal and credit card
Do We Recommend IONOS?
Yes, we do, with a few caveats.
As a web hosting provider, IONOS has quite a few things going for it. Our IONOS review found it offers flexible plans for both Linux and Windows, with an affordable price point and plenty of useful features.
We’ve seen a reliable uptime and an improved server response time to help your page load times as well.
IONOS offers reliable uptime, SSL security measures for peace of mind, and you get a free domain thrown in for the first year, too
However, there are some downsides.
IONOS isn’t available in some countries, including many European nations. Additionally, the $1/month pricing plan renews at a much higher $10/month cost. And the availability of support options are a bit too limited for our liking.
All in all, IONOS is a reliable hosting provider that will get the job done for websites that are not heavily speed dependent. It isn’t perfect, but it has enough features to help you create the website you want.
If you’re a small business owner looking for a reliable and affordable hosting solution, then IONOS might be the right choice for you.
But if you’re not satisfied with IONOS, there is a 30-day money-back guarantee, so you can always get your cash back in case things don’t go as planned.