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Jacob Jensen founded the Denmark-based One.com back in 2002.

Since then, they’ve grown into one of Europe’s biggest hosting companies, having 1,500,000 customers across 149 countries.

Impressive – no doubt. But stateside, they’re still virtually unknown. Especially when you stack them up against the likes of HostGatorBluehost, and GoDaddy.


Quick Look at One.com

Our Verdict: 3.5/5 | Reading Time: ~15min | Our Overall Ranking: #18

One.com logo
One.com is one of the biggest hosting providers in Europe, having 1.5 million customers worldwide. Its main purpose is to help to build your online presence while offering secure and reliable service.


We have been a paying customer with One.com since 2017 (source) and have been monitoring their performance(source) (uptime and page loading speed) since then. Over the past half a year, they delivered an average uptime of >99.99% and a speed of 514 ms. Our Review Process


So is that a good or a bad thing?

Have they been quietly going about their business, growing organically by word of mouth? Or is there a compelling reason you’ve never heard of them?

In this One.com review, we will take a closer look at the features they have to offer, give an overview of their performance statistics, pricing, and find out if they can provide the high-quality website hosting service that you need.

Ready? Let’s start.

Don’t have time to read the whole review? Skip to Our Verdict.

About One.com

Established in 2002 by Jacob Jensen in Denmark, One.com provides web hosting services. Today, they are among the leading companies in Europe for the sale of domain names and web hosting services.

one.com hosting review

One.com (formerly B-one) has experienced constant growth since its founding and currently has more than 1,200,000 customers and 2,400,000 domains in 149 countries. Moreover, they have five offices worldwide and more than 300 employees working for them.

Today, one.com is owned and managed by the private equity firm Cinven and its CEO, Stephan Wolfram.

One.com operates data centers and network points of presence across Europe, all of which are connected through redundant fibers. The company’s main data centers are with their partner Global Connect, which provides world-class server room facilities and guarantees. Their other data center locations are operated in cooperation with Equinix, Digiplex, and Interxion.

The exact number and location of the servers are unknown.

One.com Features Overview

Let’s have a closer look at One.com’s most important features.

Storage and Bandwidth

One.com’s cheapest “Beginner” plan comes with 50 GB storage and unlimited bandwidth. Even though many other hosts offer unmetered storage, 50 GB for a person who is just starting out is more than enough.

Higher-tier plans also come with more storage space.

Regarding the unlimited bandwidth – According to One.com’s Terms of Service, “Traffic is basically unlimited. However, traffic must be normal in nature and not disrupt that of other customers. If a customer’s traffic disrupts that of others, One.com reserves the right to close the customer’s webspace without notice and/or make a separate charge for the traffic. One.com reserves the absolute right to decide whether or not traffic is excessive. On the closure of a webspace, no refund will be made of any subscription paid in advance.”

So overall, it’s always good to keep an eye on the Terms of Service.

Security

SSL certificates offer shady web hosts another common upsell. They might even throw it in your account, ‘for free,’ only to stick you with a bill when it’s time to renew again.

Back in the day, you didn’t really need an SSL certificate. The only sites that used them were e-commerce shops or other sites that process credit card transactions.

They work by creating a secure connection between a visitor’s browser and your server, so no one could intercept any personal data being passed back and forth.

Cybersecurity has ratcheted up in recent years as the number of hacks, data leaks, and breaches continue to explode.

That prompted Google to add a measure to its market-leading Chrome browser that would effectively warn users when a website didn’t offer a secure connection.

The good news is that One.com offers a free Wildcard SSL Certificate with all of their plans.

You can also have “SiteLock Find”  and “Domain Lock” as an add-on with the cheapest plans and starting from the “Expert” plan, it will be already included in the pricing.

Site Migration

One.com doesn’t offer site migration as a service from their side. However, the easiest way to transfer your site to them is to use a 1-click migration tool which is included in most hosting plans, except the cheapest “Beginner” plan.

In case you purchased the “Beginner” plan and need to migrate your existing site to One.com, you’d have to do it manually yourself.

Money-Back Guarantee

The standard money-back guarantee in the hosting industry is 30 days. This gives you a month to test services and decided whether you’re happy with them.

One.com, however, only gives you 15 days to try out their services. Sure, it’s better than nothing, but it’s still a short time compared to other hosts on the market, where some of them even give a 90-day money-back guarantee.

Ease of Use

One.com uses its own custom-made control panel instead of the most commonly used cPanel.

With a custom control panel, we can never be entirely sure if we’re going to like it or not. Some hosts have very beginner-friendly and innovative control panels and some hosts make them too difficult to use.

Luckily, One.com delivers an easy-to-use custom control panel. You can manage your account details, file, security, domains, and more from the dashboard.

One.com control panel

Customer Support

One.com is a European outfit that operates in almost 150 countries around the globe.

Admittedly, that probably makes customer support a logistical mess. They have to deal with tons of different languages and time zones that are polar opposites of each other.

Fortunately, they are doing a great job with this balancing act.

They have an extensive knowledge base to help you find answers to common questions. If that doesn’t work, they offer support phone numbers for various locations around the world.

Their email support promises to answer within 24 hours. They also have live chat that’s available 24/7/365.

One.com support

We tested their 24/7 claims with a simple query, and customer support rep Angel connected almost instantly.

One.com Live Chat support

The customer support rep was knowledgeable and overall it was a good experience.

One.com Performance Stats

Now let’s have a look at One.com’s performance data.

Uptime

During our last testing period, One.com delivered a solid 99.95% uptime which fits the industry standard of 99.93%.

However, recently there has been a huge improvement in their uptime, coming at >99.99% during the last 6 months. There were four outages with only three minutes of downtime.

One.com last 6 months average uptime and speed
One.com 6-month average uptime (monitoring since 2017) | See stats

Page Load Speed

Google updated its mobile page speed benchmarks for companies.

Basically, they analyzed website speed across millions of sites and correlated the results to visitor behavior. For example, they found that “53% of mobile site visits leave a page that takes longer than three seconds to load.”

It makes sense when you think about it, right? Three seconds is almost an eternity when you’re browsing on your phone.

But here’s the most depressing part:

The average page loading time they saw was closer to 15 seconds! (Or nearly five times longer).

If you stand to lose half of your traffic when your pages don’t load within three seconds, just guess how many would leave if it took five times longer? Pretty much all of them, most likely.

One.com average speed last 6 months
One.com 6-month average speed (monitoring since 2017) | See stats

Fortunately, our tests showed that One.com was able to consistently deliver an average of 514 ms over the past 6 months.

One.com Pricing and Plans

One.com hosting offers five different shared hosting plans:


InfoBeginner PlanExplorer PlanEnthusiast PlanExpert PlanGuru Plan
Pricing $4.99/month
Renews at $6.99/mo
$7.99/month
Renews at $12.99/mo
$9.99/month
Renews at $17.99/mo
$14.99/month
Renews at $20.99/mo
$19.99/month
Renews at $26.99/mo
Websites115710
BandwidthUnmeteredUnmeteredUnmeteredUnmeteredUnmetered
Storage50 GB100 GB200 GB500 GB750 GB
Email AccountsUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
Other Features• Daily Backup• Daily Backup
• 1-Click Install
• Free Migration
•Performance Cache
• Daily Backup and Restore
• Staging Environment
• Standard Custom Themes
• Daily Backup and Restore
• Staging Environment
• Premium Custom Themes
• Premium Mail
• Domain Lock
• Daily Backup and Restore
• Staging Environment
• Premium Custom Themes
• Premium Mail
• Domain Lock

With One.com’s Beginner Plan, you get:

  • One website
  • Daily backups
  • 50 GB storage
  • Unlimited email accounts

Here’s an example of One.com’s billing for Beginner Plan:

One.com billing historyAll of the shared hosting plans come with a free domain name for the 1st year, SSL certificate, free website builder, daily backups, $150 Google Ads Credit, and more.

There are also some other types of plans, including:

One.com’s initial prices are quite affordable, starting from $4.99/month. However, once your starter period ends, the cheapest plan’s price renews to $6.99/month.

Moreover, since One.com doesn’t offer a month-to-month payment option, only annual, you are committed to paying a lot of money in advance.

One.com Pros and Cons

Here are the pros and cons we found while reviewing One.com.

ProsCons
Good speed (514 ms)High renewal rates
Easy to use (custom control panel)Limited cheapest plan
Free SSL certificate15-day money-back guarantee
Great Uptime (>99.99%)
Good customer support

Our Verdict

Here’s our review summary.

Our Rating:

Our Verdict: 3.5

SPEED: 514 ms (March 2022 to August 2022)
UPTIME: >99.99% (March 2022 to August 2022)
SUPPORT:24/7 Live Chat, Email, and Knowledge Base
APPS:1-Click App Installs (Starting from Explorer Plan)
FEATURES:Unlimited Bandwidth, 50 GB SSD Storage, Free Domain for 1st Year, Free Website Builder, Daily Backups, Free SSL Certificate, 100 Email Accounts, $150 Google Ads Credit
HOSTING PLANS:Shared, WordPress, and Email Hosting
SITE TRANSFER:Free
PRICING: Starting at $4.99/mo (renews at $6.99/mo)

It’s hard to say if we recommend One.com or not.

One.com started strong. Their average page speed was pretty good. Support options were also fast, which is impressive given their large, worldwide footprint.

Moreover, their uptime is nearly perfect. And we liked the fact that they threw in some extra stuff, like an SSL certificate, and a website builder.

Unfortunately, there were some drawbacks that we could not overlook (high renewal fees, limited features, and a 15-day money-back guarantee) that makes One.com just a bit too average for our taste.

Best alternatives for One.com:

Further reading: The 10 Best Web Hosting Services (In 2022)


Frequently Asked Questions (FAQs)

Here are some of the most frequently asked questions about One.com.


 

6 user reviews for One.com

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    A.

    1  — October 8, 2021

    Very expensive

    I have been a happy customer with One.com for many years, 10 years +, but I believe I have to change now due to high cost. 5 years ago I paid about 40,- USD for a year, then the price increased steadily until today when I received an invoice for about 212,- USD. This is really not acceptable, so I will have to find another host.

    NickF

    2  — March 26, 2021

    cost doubled in one year

    Very good service BUT year over year, cost just doubled with an added functionality SiteLock Security, which I wasn’t aware of.

    After more than 10 years with one.com, maybe it is time to move on…. Another issue is that I find their website and related functionality not always very user friendly. But this may be just me.

    Jonathan M

    1  — March 18, 2021

    Bad for Website Optimization

    I’m a website developer and an SEO Specialist. I’m having trouble with the Server response time from one.com and it makes the website load slowly. Everything is in order and optimized, all are green except for “Reduce initial server response time” and all Gmetrix, pingdoms, ang google pagespeed. The culprit of very slow loading is the “server response time” which makes me mad about it.

    The client transferred to bluehost and we got A grade at GMetrix and same to Pingdom and 92/75 at google pagespeed. It’s a huge impact and changes.

    Anna

    4  — August 11, 2020

    Like em

    I really like one.com. I’m an illustrator and used them for my website for about 5 years before switching to GoDaddy (at the time I was an animator and they didn’t support the video that I needed – I think they do now). I switched back recently (no video anymore) with my existing WordPress site and am very happy to be back. Never had problems with my website being down. Sometimes it loads slowly but this could be due to many factors. I like their email service and their website builder seems pretty good. I don’t like that I can’t call them, but they are responsive via chat or email.

    Galina

    5  — June 12, 2020

    No problem with uptime in the UK

    I use them for a number of years now on 3 sites at the moment, considering 4th. Never had an uptime/downtime problem, but I wasn’t monitoring that closely to be honest. Might have a look. Very happy with their pricing and SSL certificate option and that I do not have to worry about it. Was very easy to set up my WordPress sites. Generally easy to use BUT be careful when renewing – the drop-down menu and options are quite confusing and before you know it – you might end up paying twice or pay for something you didn’t think you were paying for! I hope they sort it out in the control panel to make it easier/clearer to use going forward. However, their support is good, and they did refund the mistaken payment pretty quickly, which is why I am thinking of staying with them. I wonder if the downtime was an issue in the US as they are so Europe focused?

    Gerard

    5  — December 20, 2019

    Good base support

    I’m hosting my website for almost 10 years now. I never had a major issue with it. Only drawback is their limited options on the base plans. But if you only need one website i would advise you to look at it.