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Brad Smith

Hosting Reviewer

SiteGround is a popular shared hosting provider that offers its users multiple different hosting options.

These include WordPress hosting, cloud hosting, and even dedicated servers.

SiteGround review

We paid for a shared hosting account, set up a live test site, and have been closely tracking their performance with a third-party tool to provide this unbiased, transparent review.

Overall, SiteGround ranks near the top of all web hosting companies for both uptime (99.99%) and speed (651 ms). Their customer support team is knowledgeable, fast, and friendly. All plans come with a CDN, SSL certificate, and email accounts.

However, there are some downsides too.

Let’s dig in.

General Info & Hosting Overview

Our Rating:

Our Verdict: 5.0

SPEED: 651 ms (August 2020 to July 2021)
UPTIME: 99.99% (August 2020 to July 2021)
SUPPORT:24/7 Live Chat, Phone, Knowledge Base
APPS:Supports More Than 500 Applications
FEATURES:Unmetered Bandwidth, 10 GB Storage, Website Builder, and Free Email, Free SSL and CDN, Daily Backup
HOSTING PLANS:Shared, WordPress, Cloud, Reseller, Enterprise, and Dedicated Servers
PRICING: Starting at $4.99/mo (renews at $14.99/mo)

Pros of Using SiteGround Hosting

SiteGround starts strong with 99.99% uptime, above-average speeds, and tons of extra features that are perfect for both beginners and power users.

1. Good Performance – 99.99% Uptime in Last 12 Months

SiteGround’s uptime performance has been nearly perfect over the last year. Their 99.99% average puts them among the most reliable hosts we’ve reviewed.

Strong uptime like this keeps website visitors happy. But more importantly, it means your site is almost guaranteed to be working around the clock so you won’t miss out when your customers want to make a purchase, either.

SiteGround last 12-month uptime and speed data
SiteGround’s average uptime | See stats

Last 12 months average uptime:

  • July 2021: 100%
  • June 2021: 100%
  • May 2021: 100%
  • April 2021: 100%
  • March 2021: 100%
  • February 2021: 99.99%
  • January 2021: 99.91%
  • December 2020: 99.99%
  • November 2020: 100%
  • October 2020: 99.99%
  • September 2020: 99.99%
  • August 2020: 99.99%

2. Above-Average Load Time (651 ms)

Site speed is easily the second most critical factor when choosing a host.

For starters, research by Google shows that 53% of people will leave your site if your page doesn’t load within three seconds.

Furthermore, you can’t do much to fix a slow host. You might be able to compress images to lighten their weight. You might be able to load them through a CDN to take some pressure off your server. But it wouldn’t make much of a difference if the host is not delivering good speed.

Fortunately, you don’t have to worry about that with SiteGround.

SiteGround average speed data
SiteGround’s average speed | See stats

Their above-average loading time of 651 ms isn’t the fastest we’ve seen, but the good news is that SiteGround has delivered gradually faster speeds throughout the whole year, being almost 100 ms faster than during the last testing period (741 ms).

3. Good Customer Support Experience

SiteGround provides a knowledge base for customers to find their own quick answers. Otherwise, you can call in over the phone or use the 24/7 live chat.

For this latest test, we opted for the live chat option and we were connected with their customer rep in less than a minute.

Unlike some other hosts, there was no noticeable delay in answers. So it seemed like he knew what he was talking about (even though it sounded a bit salesy at first) and didn’t have to look up answers each time we sent over a new question.

SiteGround live chat

In total it took us less than four minutes to get a reply to our questions.

4. Free WordPress Migration

Whenever we see web hosts come out with a “DIY migration” option, it makes us a little anxious. That’s because most of them aren’t great, and they end up putting more burden on the customer.

SiteGround might be the exception to this rule, though. They’ve created a free WordPress Migration plugin that you can upload to any site.

SiteGround WordPress migration plugin

There aren’t any long and boring walkthroughs, either. You simply generate a token from inside your SiteGround hosting account and the plugin will quickly help do the heavy lifting.

Yes, it still requires you to do a little work. But the good news is that you can migrate as many websites as you want with this option. (In comparison, some hosts that offer “free migrations” cap it after only a few, forcing you to pay after a certain point.)

If you’d rather have some professional, hands-on help, SiteGround will throw in the free service on their higher-tier plans (GrowBig and up).

If you exceed the limits on each plan, they charge a nominal fee of $30 for each additional site.

5. Free SSL Certificate and Content Delivery Network (CDN)

Google Chrome has started actively warning people if the site they’re trying to reach doesn’t have an SSL certificate set up.

SSL helps to protect any information sent back and forth between the user’s device and the website, including personal details like IP addresses or credit card numbers. If left unsecured, hackers and others could easily intercept this information. So Chrome is looking out for web users’ best interest here.

In other words, that basically makes SSL certificates a requirement on all websites today. And thankfully, SiteGround throws these in for free on all plans.

The other bit of good news comes in the form of a free Cloudflare CDN (Content Delivery Network). CDN stores large files, like images, on many servers in different locations around the globe. This helps to make sure that the files are stored as close as possible to site visitors, making them faster to access.

SiteGround has servers spread out over three continents, which helps to keep loading times fast and provide a good customer experience.

6. Beginner-to-Advanced Features Available

SiteGround has a little something for everyone.

Beginners and bloggers will like that you can install popular website builders like Weebly in just a few clicks. Weebly features a simple drag-and-drop editor so you can take full control over the look and feel of your site (without having to dive into code).

Other than Weebly, SiteGround also has deep integrations with WordPress, Joomla, and Drupal. Each of these apps can be installed quickly and painlessly. No need for a developer to help you out.

However, if you already are a developer, you’re in luck, too.

You’ll get Git pre-installed on bigger plans, along with SSH, WP-CLI, SFTP, and phpMyAdmin. They have multiple PHP versions at your disposal. Multi-level caching is available. And you can also get access to staging environments for sites to prep or test before pushing new features into production.

SiteGround also helps out with security, using a proprietary, AI-bot prevention tool that tries to snuff out new attacks before they hit. Their data reports that anywhere from 500,000 to two million brute-force attempts are blocked on their servers each hour.

So you’re not left alone to deal with these headaches, either.

7. 99.99% Uptime Guarantee

Remember that solid 99.99% uptime average? Well, there’s a reason SiteGround doesn’t falter here – it would cost them a lot of money.

Often, when you dig into a web host’s terms of service, there’s only bad news buried in the fine print.

SiteGround surprised us in a good way. Under their Service Level Agreement, they guarantee “network uptime of 99.9% on an annual basis.” If they ever dip below that threshold, you will get compensated with free months of hosting.

Now, there are a few conditions to how the uptime is calculated. Any scheduled or emergency maintenance issues are exempt. If something you do causes downtime (such as exceed resources, install applications that don’t work, or violate terms), then SiteGround does not take responsibility. Any major external attacks on their systems could sidestep this policy, too.

8. 30-Day Money-Back Guarantee

SiteGround features a full 30-day money-back guarantee on all shared hosting plans.

Like many other hosts, domain name fees and any other “extras” are usually not refunded. And this refund policy only applies to brand new customers. So you can’t get refunds on renewal plans.

Cons of Using SiteGround Hosting

SiteGround impressed us with near-flawless uptime and their guarantee of free service if uptime dips below 99.99%. Their loading speeds are quite good, even if they’re not the fastest out there. Also, SiteGround offers a variety of apps to make both beginners and advanced users happy.

However, there are a few drawbacks to consider before signing up. So here are some of the bigger issues we ran into during our hands-on test.

1. Higher Renewal Rates

SiteGround’s cheapest plan, StartUp, features a $4.99/month advertised price on their website. Although, it’s not the cheapest price we’ve seen among other hosts, it’s still pretty reasonable.

However, there’s a catch.

Almost every web host we’ve reviewed to date uses the same trick. They get your attention with a low introductory rate, only to double (or even triple) the price when it’s time to renew.

For example, that $4.99/month rate jumps up to a whopping $14.99 when you renew. SiteGround’s other plans hike up to $24.99 and $39.99/month respectively.

The best solution to this is to lock in the longest term possible (36 months on SiteGround) to take advantage of that low rate for as long as you can.

2. Limited “Cheap” Plan

SiteGround’s pricing on their lowest plan is comparable to the competition so it seems like a good deal when you first look at it.

However, the plan features don’t line up exactly.

For example, you get one website and only 10 GB of web space to handle around 10,000 monthly visits. This plan also features unlimited traffic (or unmetered bandwidth). However, if your site is getting anywhere close to those limits, performance is going to suffer.

That means it’s good for smaller sites that might not hit those thresholds for a while. But if your site starts becoming bigger, you’ll probably have to upgrade and pay more for increased resources.

3. No Free Domain Name

Most web hosts throw in ‘freebies’ to attract new customers.

That often includes the low introductory rate and additional services like email or migrations.

A free domain name for the first year is almost always on that list, too.

SiteGround domain name pricesSiteGround, unfortunately, doesn’t do that. If you don’t already have a domain name, they’ll charge you for one from day one, starting at $15.95/year for .com.

SiteGround Pricing, Hosting Plans & Quick Facts

SiteGround has three shared hosting tiers. Here are the costs and highlights:

StartUp PlanGrowBig PlanGoGeek Plan
Pricing $4.99/month
Renews at $14.99/mo
Renews at $24.99/mo
Renews at $39.99/mo
Storage10 GB20 GB40 GB
Email AccountsUnlimitedUnlimitedUnlimited
Other Features• On-Deman Backup Copies
• Speed Boosting Caching
• Staging
• Add Collaborators
• White Label Clients
• Ultrafast PHP
• Priority Support

Quick Facts

  • Domain: No. Domain prices start from $15.95
  • Ease of Signup: Very easy, one-page sign-up process.
  • Money-Back: 30-days money-back guarantee.
  • Payment Methods: Credit Card (there are other options available through chat)
  • Hidden Fees and Clauses: Renewal rates are higher. And you have to pay for a domain name (no freebie).
  • Upsells: A few… but nothing too bad.
  • Account Activation: Quick account activation.
  • Control Panel and Dashboard: cPanel
  • Installation of Apps and CMSs (WordPress, Joomla, etc.): Quick and easy install of popular apps and CMSs using Softaculous.

Do We Recommend SiteGround?

Yes, we do.

SiteGround has delivered solid uptime for a few years now. And their uptime guarantee makes sure that you’ll probably never have any major downtime issues.

Their site speed is pretty good, too. That’s thanks to their servers spread out over three continents and free Cloudflare CDN account. They also give you free SSL on all plans.

Moreover, their pricing is good if you take advantage of the longest term possible. Otherwise, you’ll end up hitting those high renewal rates sooner. Bring your own domain, too, to escape another fee.

Visit www.SiteGround.com

P.S. Have you used SiteGround before? Please consider leaving a review below — good or bad — doesn’t really matter as long it’s helpful to our visitors. Thanks for your support.

131 user reviews for SiteGround

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    1  — August 26, 2021

    Very poor service

    The first 30 days were great then went downhill fast. Lots of problems – mainly performance issues and when raising support tickets got answers like “talk to your developer” or it must be your code. Moved to the new host without code changes and all was amazing on the new host. Asked for a refund from Sitegroundand got a blunt no as it was more than 30 days and refund only available in the first 30 days. Absolutely awful – run away. Don’t use them.


    1  — August 20, 2021

    Shut down site without warning

    They shut down your site without warning if you go over a traffic limit–something you have no control over. And then essentially hold your site hostage until you upgrade or leave them. We left. Not professional practice, disrupts our business, and it was really hard to get someone on the phone.


    2  — April 6, 2021

    Went Downhill

    I’ve used siteground for many years and was satisfied overall.Unfortunately they have gone downhill.It is extremely difficult to get someone on the phone – it used to be very easy.The prices continue to rise as the performance declines.

    I recently tried using a speed check service and they gave me absolutely no useful information and charged me $50.I politely asked for a refund to which they declined but couldn’t provide a reason.I will have to dispute it with my credit card.I will also be looking to migrate soon.Any suggestions?Stay away from Siteground… they aren’t what they used to be.


    1  — April 5, 2021

    Don’t use them.

    I joined Siteground in mid-Feb 2021. The experience was frustrating, even when I paid for the transfer. The website support is hard to find and built for people who know what they’re doing. That is a mere speck in my experience though. Siteground has a plugin for their hosting, which includes CloudFlare. You have to activate CloudFlare and when you do, it tells you that it will add a www to your website. Sure, alright. That’s fine, right? Afterall, SiteGround, a five star service (supposedly) recommends it.


    Cloudflare failed to insert a redirect. My website has been https://domain for years. I thought they would just cause a redirect but instead, it made my https://domain do a perpetuate redirect loop. It was a 301 for six weeks before I realized what was happening. I thought I had an impressions drop from a website revamp, SEO work, and host switch. All of those can cause a temp drop in SEO. Except it was getting worse and worse, until I had less than 100 impressions. I spent hours trying to improve my page speeds and such, but finally I went into the Search Console and asked it to crawl my website. Except my website, the entire thing, came up nonindexable. I panicked and called SiteGround. They told me they couldn’t help me and to hire a developer. For the next two days, trying to figure out how to fix it was traumatizing. When I finally decided to leave SiteGround and go back to my old host, it was *awful*. Even FTP transfers were impossible. I contacted SG support around six times in 72 hours and each time, I was told they couldn’t help. One guy insisted that Cloudflare tells you the WWW switch will affect your website’s indexability and then when he checked it again, he admitted it says no such thing. He clearly knew it was a potential issue but that alert is *no where*. When I demanded to speak to a supervisor, he told me that wasn’t possible but he would send me paperwork to submit and hopefully hear from someone within a week. A WEEK. Needless to say, I cut ties and ran as fast as I could.

    Their customer service is a joke. After speaking to over half a dozen support staff, it’s very clear they have a script that they really can’t deviate from. In fact, one guy I spoke to on the phone kept having to catch himself from fulfilling the script because everything he said was upsetting me more and more.

    I switched back to GoDaddy, where I received immediate, actually helpful help. My page speed improved by 40% immediately and my website was indexable again. Proof in the image that Siteground ruined my Google rankings and that they immediately rose when I switched hosts. They cost me potentially thousands of dollars and didn’t apologize once minus the trite “I’m sorry you’re experiencing this. I wish I could help you.”DO NOT USE THIS HOST COMPANY. It was one of the worst mistakes I’ve ever made with my website.

    Petar G

    1  — March 24, 2021

    Very Disappointed

    I use their services and I can only say that you run as far away from them as possible. They became very bad. Looking for other hosting.

    Their servers are too slow, and then they ask you to pay 40 euros to find out why your site is slow. They no longer use cpanel and since then everything has gone downhill. Their SG optimizer toilet accessory is the worst of all acceleration plugins.

    Steve H

    5  — March 11, 2021

    Very happy

    I pay for the most expensive shared hosting package and believe it’s worth every penny. Excellent support although it is hard to find how to connect to that which means they want to help but also want your request to be serious enough to warrant some effort on your part. This makes sense to me although it can be frustrating if you’re already stressed. Best suggestion is to breathe and find the sequence that gets you connected. I’ve had excellent help there. Performance is very good. Their “unlimited” sites are misleading but this is true everywhere you go. No hosting can actually provide anything “unlimited”. I understand the limits of what I get for the price and still am very satisfied. I push their service to the limits and feel it competes with high-end hosting that often costs 10 times the price.

    Kehinde T

    1  — February 26, 2021

    Very Disappointed

    I think I’ve been on siteground for 5 years now and everything went downhill when they decided to do their upgrade from C-panel to site tool. I also migrated my websites to their cloud platform which has been more of a disaster than anything else. I have been experiencing different manipulations on my database that one one can explain. At some points tables in my database started deleting on their own. I do not have SSH configured or FTP or allow remote access, All these things just suddenly started happening. I uploaded a short screenshot of tickets from February 18 – february 20. I could screenshot them all because they are so much. At some point, I was raising 10 tickets per day and chatting with support every hour. That was raised to resolve an issue that was never resolved.

    I am frustrated and have made up my mind to migrate all my sites to another hosting. Their server integrity has been compromised and is no longer secure.


    1  — February 24, 2021

    Don’t have select all in File manager

    They don’t have cPanel.

    Their web panel doesn’t even have a select all option in File manager. Poor user experience.


    2  — February 11, 2021

    Service Renewal Scam

    After one year I found out that they are scammers like others.
    If you are looking for a WP hosting (I’m not sure about their other services), they will charge you $140 US for the first year and a year after, at the renewal they will charge you $480 US without notice. They charged my credit card 3 weeks ahead of the due date for renewal. You can call and ask them, all they say “Oh the first year was discounted price”

    If you are ready to pay $480 for the hosting per year. This is the best hosting scam service out there.


    2  — February 11, 2021

    No longer a top choice

    SiteGround was excellent years ago, but that’s no longer the case. They continue to slide downhill.

    – speeds are worse
    – prices have gone way up
    – uses Google infrastructure, raising privacy concerns
    – they continue to make it more difficult to reach live chat and phone support through their support portal. It’s obvious that they don’t want you contacting them unless absolutely necessary.
    – the new Site Tools interface may look better aesthetically, but it’s less convenient in many ways, and also slower. For example, you can’t access the files of all of your websites in one place like you used to be able to do. Each website is now treated as a completely separate entity.

    These days, you can get much better hosting at around the same or an even lower price.

    Henry B

    1  — February 7, 2021

    Impossible to contact support

    Siteground may have great support but if it’s not on their suggested list, getting to chat or phone is a nightmare. Like many Internet companies, because they find answering emails or having chat facilities or emails to support, expensive, they make it nearly impossible to do.

    Until now I was able to look at my website’s html pages and alter them as and when needed from their CPanel. They have recently upgraded (!) their website tools from “CPanel” to “Site Tools”. But no instructions on how to use Site Tools is included on their site.

    I am not a big customer as I have only one website with them and have been a client for quite a few years. In the past getting to a chat or submitting a support ticket was relatively easy but now virtually impossible. Support can only be called good if you can reach it. If you can’t reach it then it can be good or bad but that is meaningless. I would have easily recommended them a while ago but now, unless you are an expert, stay away. As I am stuck with Site Tools and because of that I have no way of editing on site they have only 1 star.


    3  — January 4, 2021

    Price changes

    I have just moved from SiteGround after 4 years to Bluehost and I couldn’t be happier. 

    SiteGround has a very low database size for their plans and the prices get astronomical as you are forced to upgrade.


    2  — December 31, 2020

    Not accepting sign up from most of the Asian countries

    They were good and good in terms of support, performance. Now also, I have good service from them. They have stopped new sign up from India, all of the gulf countries, African countries, and they restricted to countable countries. I don’t know what happened to them. They used to be good, now onwards, we can’t rely on them.


    5  — December 30, 2020

    SiteGround Review

    I’m in love with SiteGround. SSL is free, daily backups included, they help you with transferring your website and the customer service is excellent and fast. Chat is best (they are always online), so anything comes up, even just a question, they solve it within minutes. I don’t want to miss it. I’m staying because of their fantastic customer support.


    1  — November 28, 2020

    Customer service is Non-Existent

    I agree with everyone the service/product isn’t what it used to be.
    But I’ve had the worst customer services experience of my life with them.  it was an auto renew that was $300 and I cancelled my service and requested a refund.  First of all, it took me 1 hour to understand how to get the right person on the phone to do that.  Second, they lied and said they couldn’t give me a refund because I disputed the transaction with my credit card.  I feel like I’m getting scammed by them and don’t think they will give me my money back.  Please beware and just use Godaddy, they are the best!

    Alexander W

    1  — November 10, 2020

    The reviews cant be right!?

    After 4 years with Hostgator we decided to try Siteground. We are extremely disappointed. The lack of service and lack of competence from the people giving service is so much worse than Hostgator.

    Their migrating tool did not work so we paid to get the website transferred. After the transfer we lost half a month’s revenue due to all the email and functions were gone.

    Not recommended at all. I cannot believe their reviews online.

    Regards Alexander


    2  — October 28, 2020

    Going down the hill

    Their services used to be top of the line just a couple of years ago. Something has changed since everything is dispersed in the Clouds somewhere. Tech support is still fast but not as efficient. While I live in Canada, my site seems to be hosted on a server lost in eastern Europe and blacklisted by many email services. BIG PROBLEM! I certainly won’t renew my account with them.


    1  — October 15, 2020

    Not What They Used To Be

    Their customer service has gone way down the past year and a half, as their prices have gone way up. If you change hosting plans, be prepared to be nickel and dimed all the way through for things like access to emails and such. Definitely will be looking for another host when my current plan comes up for renewal.


    1  — October 7, 2020

    Enough is enough

    I have been their customer for almost 10 years and I’m sick and tired of the constant problems. Every time they change something from their end, it takes a few days to recover it. Now, I have to create 3 to 5 tickets per day for troubleshooting and I don’t know how much I wasted my time. Enough is enough. I wish I could move to a different host. Are there any good alternatives?


    2  — September 7, 2020

    Used to be great but not anymore

    SiteGround used to have great support, but not anymore. The average response time for a support ticket is 8 hours! Sometimes if you are lucky, you get an abstract answer after 1 hour and then you wait for hours and hours for the next reply.

    Their servers used to be great too, but unfortunately this has changed dramatically for the worse.
    I am paying for an expensive cloud server and all I get is problems, especially after their migration to Google Cloud platform.
    I don’t know what happened to this company. It’s a shame. After 5 years on SiteGround I am now looking for another hosting company.