HostRocket Review

HostRocket may not have the same name recognition as HostGator, BlueHost, and DreamHost, but they’ve been around since 1999, with Headquarters in New York. They have data centers in New York and Chicago.

To find out what they’re good at, we purchased and set up a WordPress website on the HostRocket ‘Shared’ plan and been reviewing their performance stats including uptime and speed to put together an unbiased review.

Did HostRocket perform well enough to get our recommendation?

Read on to find out.

General Info & Hosting Overview

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Pros of Using HostRocket Hosting

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HostRocket starts strong, delivering decent customer support, loading times, and many apps to choose from.

Here’s a quick overview:

1. Decent Loading Time – 510 ms

HostRocket’s speed hasn’t been exactly fast during our last testing periods. For example, their average speed last year was 863 ms and if you dig into the 2018 year data, they took an average of over one second to load. So we weren’t exactly overly optimistic about what to expect.

However, we were positively surprised when HostRocket delivered an average page load time of 510 ms during the last 12 months, finally earning a place in our pros section.

HostRocket average speed | See stats

Why is it important to have a fast-loading website?

Because speed and site’s bounce rate is heavily correlated.

For example, if it takes more than five seconds to load a page, there’s a 90% chance of bounce rate increase. If you have a personal blog for your own use, sure, it won’t matter much. But if you’re an eCommerce business owner, it might affect your user experience (lost traffic) and overall profit.

2. Good Support (Yet Limited)

HostRocket only provides customer support through a ticketing system and telephone (no live chat or email).

Initially, we weren’t very happy, as tickets typically take years (in internet speed anyway) to resolve.

But we were pleasantly proved wrong when only 11 minutes later we received an answer. Beyond the swiftness of their reply, it was also a helpful and informed response.

3. Packed with Many Features

HostRocket does not hold back what concerns “unlimited goodies”. Their shared hosting plan is packed with many handy features like unlimited bandwidth, storage, email accounts, websites, free site backups, and databases. To name a few.

Many hosts try to limit these but that’s not the case with HostRocket.

4. Over 250 App Integrations

HostRocket has integrations with over 250 popular applications (like WordPress, Drupal, Magento, Zen Cart, OpenCart, and more), which should help you get started a little quicker.

This is another small benefit worth mentioning before we move on.

5. 30-Day Money-Back Guarantee

HostRocket offers a 30-day money-back guarantee which is quite common among many other hosts.

This means if you’re unhappy with their services, you’re entitled to a refund of all the hosting fees paid, less any setup fees or domain registration payments. This, of course, is only valid during the first 30 days from the initial signup.

However, it’s still better than nothing.

6. Easy-to-Use Control Panel

HostRocket’s user interface is easy to use and logical.

From their dashboard, you can access your domains, account settings and check your tickets. Basically, anything linked to your hosting account is done there.

HostRocket uses cPanel as their control panel. You can access it from the client area.

There’s a good reason why cPanel is the most popular control panel in the hosting industry. It’s very smooth to use and extremely beginner-friendly. From there you can access your email accounts, file manager, databases, and everything else related to hosting.

7. RVSiteBuilder Included in Shared Hosting Plans

HostRocket comes with an RVSiteBuilder that is included in shared hosting plans.

RVSiteBuilder is packed with many pre-designed templates that will help you build a site more comfortable and faster.

Overall, it’s nice to see that HostRocket offers an all-in-one service.

Cons of Using HostRocket Hosting

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Despite HostRocket’s good initial start, they faded fast down the stretch. Unfortunately, they hit a few stumbling blocks along the way.

Let’s have a closer look.

1. Uptime of 99.86% Over Last 12-Months

Industry-standard uptime is 99.93%.

That means you can expect very little downtime (~26 minutes) in one month, which shouldn’t affect your sales or customer support terribly.

HostRocket, however, was able to hit an average of 99.86% of uptime with more than 12 hours of downtime.

Overall, HostRocket’s performance in this category is rather a mix of good and bad – in some months they were able to perform 99.99% and in other months the results were not satisfying at all.

HostRocket average uptime | See stats

Last 12-month average uptime:

• March 2021: 99.98%
• February 2021: 99.95%
• January 2021: 99.90%
• December 2020: 99.98%
• November 2020: 99.99%
• October 2020: 99.99%
• September 2020: 99.99%
• August 2020: 99.68%
• July 2020: 99.11%
• June 2020: 99.99%
• May 2020: 99.77%
• April 2020: 99.99%

Their Terms of Service page says the following:

“If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a trouble ticket stating your situation and we will review this with you, and credit your account accordingly.”

So at least we got this going for us which is nice.

2. Relatively Expensive Hosting

HostRocket’s cheapest plan starts at a stiff $5.99 per month.

That’s already on the expensive end (especially considering their performance so far).

It gets even worse because you have to sign up for two years and pay upfront to enjoy that (already) inflated rate.

Want to sign up for a shorter term?

In this case, be ready to pay even more. For example, signing up with their annual plan, the price is going to be $7.99/month. If you want to sign up for six months or for a month, then it would cost you $8.99 per month and $11.99 per month, respectively.

3. Still Charge a ‘Setup Fee’ ($29.99!)

Most web hosting companies will happily get your site up and running for free. They’ll help migrate an existing site over or even throw in a free domain name for a year.

HostRocket, unfortunately, is one of the rare few to still charge a ‘setup fee’ of $29.99 if you decide to pay monthly or semi-annually.

4. Expensive Domain Name Registration and Transfer ($20!)

HostRocket doesn’t offer a free domain name.

Instead, you’d have to pay $20 a year if you want to register one or transfer it to HostRocket.

Sure, there are also other hosts who don’t include a domain name with their cheapest plans, but at least it would cost you less money (half the price HostRocket is offering).

Nickle and diming at its finest.

5. Lack of Datacenters

HostRocket only has data centers available in the US – in New York and Chicago. If you’re from the US and live nearby those cities, then it shouldn’t be a problem for you. However, if you’re not living in the states then HostRocket might not be suitable for you.

Why?

Because server location and your site’s speed and uptime are connected. The rule of thumb is to choose a data center closest to your physical location. The closer the server, the better the loading times and uptime (usually).

So, for example, if you’re living in Amsterdam and you’re hosting with HostRocket your site’s performance might not be as good as for someone who lives in Chicago and also hosts with HostRocket.

HostRocket Pricing, Hosting Plans & Quick Facts

Shared Hosting: Here’s a quick overview of their shared hosting plans:

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Please note that this pricing is for their two-year plans.

Quick Facts

• Free domain? No. Registration costs $20 a year.
• Ease of Signup: Lengthy checkout process. This can be improved.
• Payment Methods: Credit Card.
• Hidden Fees and Clauses: Shared hosting accounts cannot use more than 15 % total bandwidth, 10% RAM, 10 percent of a total number of active connections, and 15% total disk space of a server.
• Upsells: A few upsells.
• Account Activation: Instant Activation.
• Control Panel and Dashboard Experience: cPanel.
• Installation of Apps and CMSs (WordPress, Joomla, etc.): They offer Easy Installs to help you install your favorite apps and CMSs in a few clicks.

Do We Recommend HostRocket?

Yes and no.

They are somewhat average.

When you compare their performance with their hard costs, here’s what you get:

Their support is good, but not that good (we wish they had a live chat option). Their uptime is simply not good enough.

Their speed has become better, though.

Overall, HostRocket’s “value” is too average compared with the high cost and additional setup fee. You’d be better off using some other host instead.

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Have you used HostRocket? Let us know about your experience (good or bad), we’d love to share honest and transparent reviews with our visitors.